Refund policy

Last updated: October 5, 2026

30-day returns on unopened pillows

For hygiene reasons, we can only accept returns of pillows that are unopened and still in their original vacuum packaging. You have 30 days from the delivery date to start a return.

Damaged or faulty items

If your pillow arrives damaged or faulty, contact us within 7 days of delivery with your order number and a few photos. We'll send a free replacement or give you a full refund, and you won't need to send the item back.

How to start a return

• Email support@driftlyhome.com with your order number and the reason for your return.
• We'll reply within 1–2 business days with the return address and instructions.
• Please don't send items back before you've heard from us, as we can't process returns sent to the wrong address.

Return shipping

Return shipping costs are paid by the customer, unless the item arrived damaged, faulty or incorrect.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days. Original shipping was free, so there's nothing to deduct.

Exchanges

Need a different size? Return the unopened pillow as described above and place a new order for the size you want.

Cancellations

You can cancel your order free of charge any time before it ships. Email us as soon as possible with your order number.